{"id":4748,"date":"2023-12-13T11:14:30","date_gmt":"2023-12-13T10:14:30","guid":{"rendered":"https:\/\/spin.nl\/ongecategoriseerd\/complaints\/"},"modified":"2026-01-22T09:26:21","modified_gmt":"2026-01-22T08:26:21","slug":"complaints","status":"publish","type":"post","link":"https:\/\/spin.nl\/en\/content\/complaints\/","title":{"rendered":"Complaints"},"content":{"rendered":"<section class=\"l-section wpb_row us_custom_e6d1a559 height_auto width_full with_img\" id=\"header\"><div class=\"l-section-img\" role=\"img\" aria-label=\"Image\" data-img-width=\"986\" data-img-height=\"330\" style=\"background-image: url(https:\/\/spin.nl\/wp-content\/uploads\/2018\/12\/bomen_sub.jpg);background-position: top center;background-repeat: no-repeat;\"><\/div><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_bottom type_default stacking_default\" style=\"--columns-gap:0rem;\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><h1 class=\"w-post-elm post_title align_center color_link_inherit\">Complaints<\/h1><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>We make every effort to provide you with the best possible service. Nevertheless, it may happen that you do not agree with the course of events. For example, you may have a complaint about the way you were treated or about a decision concerning your pension. If so, we would like to hear from you. We want to learn from mistakes by listening and, where possible, working with you to improve our service.     Below is how to file a complaint and what happens to it.<\/p>\n<p><strong>Do you also want all the details? Then look here. <\/strong><\/p>\n<ul>\n<li><a href=\"https:\/\/spin.nl\/wp-content\/uploads\/2025\/01\/klachtenbeleid-2024-def.docx.pdf\" target=\"_blank\" rel=\"noopener\">Complaint Policy<\/a><\/li>\n<li><a href=\"https:\/\/spin.nl\/wp-content\/uploads\/2025\/01\/SPIN-klachtenreglement-per-1-januari-2025.pdf\" target=\"_blank\" rel=\"noopener\">Complaint and dispute regulations<\/a><\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row us_custom_1fa4467a height_small\"><div class=\"l-section-overlay\" style=\"background:rgba(255,255,255,0.80)\"><\/div><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"w-grid us_post_list apply_url_params type_grid layout_1922 cols_2 preload_style_spinner with_css_animation\" id=\"us_post_list_a7ed\" style=\"--columns:2;--gap:0.4rem;\"><style>@media (max-width:899px){#us_post_list_a7ed{--columns:1!important}}.layout_1922 .w-grid-item-h{background:var(--color-header-middle-bg);box-shadow:0 0rem 0rem rgba(0,0,0,0.1),0 0rem 0rem rgba(0,0,0,0.1);transition-duration:0.3s}.no-touch .layout_1922 .w-grid-item-h:hover{box-shadow:0 0.1rem 0.2rem rgba(0,0,0,0.1),0 0.33rem 1rem rgba(0,0,0,0.15);z-index:4}.layout_1922 .usg_post_image_1{transition-duration:0.8s;transform-origin:100% 100%;transform:scale(0.8) translate(-15%,-16%)}.layout_1922 .w-grid-item-h:focus-within .usg_post_image_1,.layout_1922 .w-grid-item-h:hover .usg_post_image_1{transform:scale(1.15) translate(0%,0%);opacity:0}.layout_1922 .usg_vwrapper_1{transition-duration:0.3s;transform-origin:50% 50%;transform:scale(1) translate(0%,0%);opacity:0}.layout_1922 .w-grid-item-h:focus-within .usg_vwrapper_1,.layout_1922 .w-grid-item-h:hover .usg_vwrapper_1{transform:scale(1) translate(0%,0%);opacity:1;background:rgba(255,255,255,0.90)!important}.layout_1922 .usg_post_title_1{transition-duration:0.4s;transform-origin:0% 0%;transform:scale(1) translate(22%,0%)}.layout_1922 .w-grid-item-h:focus-within .usg_post_title_1,.layout_1922 .w-grid-item-h:hover .usg_post_title_1{transform:scale(1) translate(0%,0%);opacity:0}.layout_1922 .usg_post_title_2{transition-duration:0.4s;transform-origin:0% 0%;transform:scale(0.5) translate(0%,0%);opacity:0}.layout_1922 .w-grid-item-h:focus-within .usg_post_title_2,.layout_1922 .w-grid-item-h:hover .usg_post_title_2{transform:scale(1) translate(0%,0%);opacity:1}.layout_1922 .usg_post_image_1{width:80%!important;margin-top:0!important;padding-top:0!important;top:0!important}.layout_1922 .usg_vwrapper_1{border-radius:0 0.5rem 0 0!important;position:absolute!important;left:0!important;top:0!important;bottom:0!important;right:0!important;padding:2rem!important}.layout_1922 .usg_post_title_1{font-size:1.8rem!important;position:absolute!important;bottom:1.5rem!important}.layout_1922 .usg_post_content_1{text-align:left!important}.layout_1922 .usg_post_title_2{color:inherit!important;font-size:2rem!important;margin-bottom:1rem!important}.layout_1922 .usg_vwrapper_2{min-height:450px!important;border-radius:0 0.5rem 0 0!important;position:relative!important;left:0!important;top:0!important;bottom:0!important;right:0!important;box-shadow:2px 2px 3px 3px rgba(26,26,26,0.20)!important}@media (min-width:1025px) and (max-width:1280px){.layout_1922 .usg_vwrapper_2{min-height:450px!important}}@media (min-width:769px) and (max-width:1024px){.layout_1922 .usg_vwrapper_2{min-height:450px!important}}@media (max-width:768px){.layout_1922 .usg_vwrapper_2{min-height:400px!important}}<\/style><div class=\"w-grid-list\">\t<article class=\"w-grid-item us_animate_afl size_1x1 post-4586 post type-post status-publish format-standard has-post-thumbnail hentry category-complaints\" data-id=\"4586\" style=\"animation-delay:0s\">\r\n\t\t<div class=\"w-grid-item-h\">\r\n\t\t\t\t\t\t<div class=\"w-vwrapper usg_vwrapper_2 align_none valign_top\" style=\"--vwrapper-gap: 0.7rem;\"><div class=\"w-post-elm post_image usg_post_image_1 has_width has_ratio\"><img decoding=\"async\" src=\"https:\/\/spin.nl\/wp-content\/uploads\/2023\/12\/N_ontevr_RGB_DEF.svg\" class=\"attachment-full size-full wp-post-image\" alt=\"\" \/><div style=\"padding-bottom:100%\"><\/div><\/div><div class=\"w-vwrapper usg_vwrapper_1 align_center valign_top\" style=\"--vwrapper-gap: 0.7rem; --vwrapper-parent-gap: 0.7rem;\"><h2 class=\"w-post-elm post_title usg_post_title_2 has_text_color color_link_inherit\">Disgruntled<\/h2><div class=\"w-post-elm post_content usg_post_content_1\" data-usbid=\"post_content_root_container\"><section class=\"l-section wpb_row height_auto width_full\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>For example, your complaint may be about:<\/p>\n<ul>\n<li>How you were treated;<\/li>\n<li>You disagree with our decision.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n<\/div><\/div><h2 class=\"w-post-elm post_title usg_post_title_1 color_link_inherit\">Disgruntled<\/h2><\/div>\t\t<\/div>\r\n\t\t\t<\/article>\r\n\t<article class=\"w-grid-item us_animate_afl size_1x1 post-4594 post type-post status-publish format-standard has-post-thumbnail hentry category-complaints\" data-id=\"4594\" style=\"animation-delay:0.1s\">\r\n\t\t<div class=\"w-grid-item-h\">\r\n\t\t\t\t\t\t<div class=\"w-vwrapper usg_vwrapper_2 align_none valign_top\" style=\"--vwrapper-gap: 0.7rem;\"><div class=\"w-post-elm post_image usg_post_image_1 has_width has_ratio\"><img decoding=\"async\" src=\"https:\/\/spin.nl\/wp-content\/uploads\/2023\/12\/N_waarover_RGB_DEF.svg\" class=\"attachment-full size-full wp-post-image\" alt=\"\" \/><div style=\"padding-bottom:100%\"><\/div><\/div><div class=\"w-vwrapper usg_vwrapper_1 align_center valign_top\" style=\"--vwrapper-gap: 0.7rem; --vwrapper-parent-gap: 0.7rem;\"><h2 class=\"w-post-elm post_title usg_post_title_2 has_text_color color_link_inherit\">What<\/h2><div class=\"w-post-elm post_content usg_post_content_1\" data-usbid=\"post_content_root_container\"><section class=\"l-section wpb_row height_auto width_full\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>We would like to get a clear picture of your complaint. Please describe your complaint as clearly as possible and tell us exactly what it is about and why you are not satisfied. <\/p>\n<p>Please also send us your name and (e-mail) address. That helps us to help you properly and quickly.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n<\/div><\/div><h2 class=\"w-post-elm post_title usg_post_title_1 color_link_inherit\">What<\/h2><\/div>\t\t<\/div>\r\n\t\t\t<\/article>\r\n\t<article class=\"w-grid-item us_animate_afl size_1x1 post-4603 post type-post status-publish format-standard has-post-thumbnail hentry category-complaints\" data-id=\"4603\" style=\"animation-delay:0.2s\">\r\n\t\t<div class=\"w-grid-item-h\">\r\n\t\t\t\t\t\t<div class=\"w-vwrapper usg_vwrapper_2 align_none valign_top\" style=\"--vwrapper-gap: 0.7rem;\"><div class=\"w-post-elm post_image usg_post_image_1 has_width has_ratio\"><img decoding=\"async\" src=\"https:\/\/spin.nl\/wp-content\/uploads\/2023\/12\/N_verzend_RGB_DEF.svg\" class=\"attachment-full size-full wp-post-image\" alt=\"\" \/><div style=\"padding-bottom:100%\"><\/div><\/div><div class=\"w-vwrapper usg_vwrapper_1 align_center valign_top\" style=\"--vwrapper-gap: 0.7rem; --vwrapper-parent-gap: 0.7rem;\"><h2 class=\"w-post-elm post_title usg_post_title_2 has_text_color color_link_inherit\">Send<\/h2><div class=\"w-post-elm post_content usg_post_content_1\" data-usbid=\"post_content_root_container\"><section class=\"l-section wpb_row height_auto width_full\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column us_custom_457e0ffd\"><div class=\"wpb_wrapper\"><p>Send us your complaint:<\/p>\n<ul>\n<li>By e-mail to <a href=\"mailto:klacht@spin.nl\">klacht@spin.nl.<\/a><\/li>\n<li>Online via the <a href=\"#popmake-867\">contact form<\/a>.<\/li>\n<li>By phone at <a href=\"tel:+310203472722\">+31 (0)20-347 2722<\/a>.<\/li>\n<li>In writing to SPIN Servicedesk, Antwoordnummer 469, 1180 VB Amstelveen (no stamp required).<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n<\/div><\/div><h2 class=\"w-post-elm post_title usg_post_title_1 color_link_inherit\">Send<\/h2><\/div>\t\t<\/div>\r\n\t\t\t<\/article>\r\n\t<article class=\"w-grid-item us_animate_afl size_1x1 post-4613 post type-post status-publish format-standard has-post-thumbnail hentry category-complaints\" data-id=\"4613\" style=\"animation-delay:0.3s\">\r\n\t\t<div class=\"w-grid-item-h\">\r\n\t\t\t\t\t\t<div class=\"w-vwrapper usg_vwrapper_2 align_none valign_top\" style=\"--vwrapper-gap: 0.7rem;\"><div class=\"w-post-elm post_image usg_post_image_1 has_width has_ratio\"><img decoding=\"async\" src=\"https:\/\/spin.nl\/wp-content\/uploads\/2023\/12\/N_antwoord_RGB_DEF.svg\" class=\"attachment-full size-full wp-post-image\" alt=\"\" \/><div style=\"padding-bottom:100%\"><\/div><\/div><div class=\"w-vwrapper usg_vwrapper_1 align_center valign_top\" style=\"--vwrapper-gap: 0.7rem; --vwrapper-parent-gap: 0.7rem;\"><h2 class=\"w-post-elm post_title usg_post_title_2 has_text_color color_link_inherit\">Reply<\/h2><div class=\"w-post-elm post_content usg_post_content_1\" data-usbid=\"post_content_root_container\"><section class=\"l-section wpb_row height_auto width_full\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>We will try to address your complaint to your satisfaction.<\/p>\n<ul>\n<li>You will receive an acknowledgement of receipt within two business days.<\/li>\n<li>You will receive a substantive response from us within 10 business days.<\/li>\n<\/ul>\n<p>If we need more than 10 business days, we will let you know.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n<\/div><\/div><h2 class=\"w-post-elm post_title usg_post_title_1 color_link_inherit\">Reply<\/h2><\/div>\t\t<\/div>\r\n\t\t\t<\/article>\r\n<\/div><style id=\"grid-post-content-css\">@media (max-width:768px){.us_custom_457e0ffd{line-height:1.3!important}}<\/style><div class=\"g-preloader type_1\"><div><\/div><\/div><div class=\"w-grid-list-json hidden\" onclick='return {&quot;max_num_pages&quot;:0,&quot;paginationBase&quot;:&quot;page&quot;,&quot;pagination&quot;:&quot;none&quot;,&quot;paged&quot;:1,&quot;ajaxData&quot;:{&quot;action&quot;:&quot;us_ajax_post_list&quot;,&quot;meta_type&quot;:&quot;post&quot;,&quot;object_id&quot;:0,&quot;template_vars&quot;:{&quot;shortcode_base&quot;:&quot;us_post_list&quot;,&quot;paged&quot;:1,&quot;max_num_pages&quot;:0,&quot;no_results&quot;:false,&quot;us_post_content_design_css&quot;:{&quot;default&quot;:{&quot;us_custom_457e0ffd&quot;:{&quot;line-height&quot;:&quot;&quot;}},&quot;laptops&quot;:{&quot;us_custom_457e0ffd&quot;:{&quot;line-height&quot;:&quot;&quot;}},&quot;tablets&quot;:{&quot;us_custom_457e0ffd&quot;:{&quot;line-height&quot;:&quot;&quot;}},&quot;mobiles&quot;:{&quot;us_custom_457e0ffd&quot;:{&quot;line-height&quot;:&quot;1.3&quot;}}},&quot;found_posts&quot;:0,&quot;per_page&quot;:4,&quot;items_count&quot;:4,&quot;orderby_random_seed&quot;:null,&quot;source&quot;:&quot;all&quot;,&quot;custom_field_name&quot;:&quot;&quot;,&quot;ids&quot;:&quot;&quot;,&quot;post_type&quot;:&quot;post&quot;,&quot;attachment_ids&quot;:null,&quot;include_post_thumbnail&quot;:0,&quot;post_author&quot;:&quot;any&quot;,&quot;post_author_ids&quot;:&quot;&quot;,&quot;apply_url_params&quot;:&quot;1&quot;,&quot;ignore_sticky_posts&quot;:&quot;0&quot;,&quot;exclude_children&quot;:0,&quot;exclude_current_post&quot;:1,&quot;exclude_prev_posts&quot;:0,&quot;exclude_past_events&quot;:&quot;1&quot;,&quot;enable_items_offset&quot;:0,&quot;items_offset&quot;:&quot;1&quot;,&quot;tax_query_relation&quot;:&quot;AND&quot;,&quot;tax_query&quot;:&quot;%5B%7B%22operator%22%3A%22IN%22%2C%22taxonomy%22%3A%22category%22%2C%22terms%22%3A%2213%22%2C%22include_children%22%3A0%7D%5D&quot;,&quot;meta_query_relation&quot;:&quot;none&quot;,&quot;meta_query&quot;:[{&quot;key&quot;:&quot;custom_field_name&quot;,&quot;compare&quot;:&quot;=&quot;,&quot;value&quot;:&quot;&quot;}],&quot;orderby&quot;:&quot;date&quot;,&quot;orderby_custom_field&quot;:&quot;&quot;,&quot;orderby_custom_type&quot;:0,&quot;order_invert&quot;:&quot;0&quot;,&quot;show_all&quot;:0,&quot;quantity&quot;:&quot;4&quot;,&quot;posts_per_archive_page&quot;:0,&quot;no_items_action&quot;:&quot;hide_grid&quot;,&quot;no_items_message&quot;:&quot;No results found.&quot;,&quot;no_items_page_block&quot;:&quot;&quot;,&quot;pagination&quot;:&quot;none&quot;,&quot;pagination_style&quot;:&quot;&quot;,&quot;pagination_btn_text&quot;:&quot;Load More&quot;,&quot;pagination_btn_size&quot;:&quot;&quot;,&quot;pagination_btn_style&quot;:&quot;1&quot;,&quot;pagination_btn_fullwidth&quot;:0,&quot;items_layout&quot;:&quot;1922&quot;,&quot;type&quot;:&quot;grid&quot;,&quot;items_valign&quot;:0,&quot;ignore_items_size&quot;:0,&quot;columns&quot;:&quot;2&quot;,&quot;items_gap&quot;:&quot;0.4rem&quot;,&quot;load_animation&quot;:&quot;afl&quot;,&quot;items_preload_style&quot;:&quot;spinner&quot;,&quot;img_size&quot;:&quot;default&quot;,&quot;img_aspect_ratio&quot;:&quot;&quot;,&quot;title_size&quot;:&quot;&quot;,&quot;items_ratio&quot;:&quot;default&quot;,&quot;items_ratio_width&quot;:&quot;21&quot;,&quot;items_ratio_height&quot;:&quot;9&quot;,&quot;overriding_link&quot;:&quot;%7B%22url%22%3A%22%22%7D&quot;,&quot;popup_page_template&quot;:&quot;0&quot;,&quot;popup_width&quot;:&quot;&quot;,&quot;popup_arrows&quot;:1,&quot;breakpoint_1_width&quot;:&quot;1500px&quot;,&quot;breakpoint_1_cols&quot;:&quot;3&quot;,&quot;breakpoint_1_quantity&quot;:&quot;&quot;,&quot;breakpoint_1_gap&quot;:&quot;&quot;,&quot;breakpoint_2_width&quot;:&quot;1200px&quot;,&quot;breakpoint_2_cols&quot;:&quot;2&quot;,&quot;breakpoint_2_quantity&quot;:&quot;&quot;,&quot;breakpoint_2_gap&quot;:&quot;&quot;,&quot;breakpoint_3_width&quot;:&quot;900px&quot;,&quot;breakpoint_3_cols&quot;:&quot;1&quot;,&quot;breakpoint_3_quantity&quot;:&quot;&quot;,&quot;breakpoint_3_gap&quot;:&quot;&quot;,&quot;conditions_operator&quot;:&quot;always&quot;,&quot;conditions&quot;:[],&quot;css&quot;:null,&quot;el_class&quot;:&quot;&quot;,&quot;el_id&quot;:&quot;&quot;,&quot;enable_custom_html_atts&quot;:0,&quot;custom_html_atts&quot;:null,&quot;hide_on_states&quot;:&quot;&quot;,&quot;hide_for_sticky&quot;:0,&quot;hide_for_not_sticky&quot;:0,&quot;hide_below&quot;:&quot;0px&quot;,&quot;hide_above&quot;:&quot;0px&quot;,&quot;classes&quot;:&quot;&quot;},&quot;found_posts&quot;:0,&quot;per_page&quot;:4,&quot;list_filters&quot;:&quot;[]&quot;},&quot;facetedFilter&quot;:{&quot;query_args_unfiltered&quot;:&quot;{\\&quot;ignore_sticky_posts\\&quot;:false,\\&quot;post__not_in\\&quot;:[],\\&quot;tax_query\\&quot;:{\\&quot;0\\&quot;:{\\&quot;operator\\&quot;:\\&quot;IN\\&quot;,\\&quot;taxonomy\\&quot;:\\&quot;category\\&quot;,\\&quot;terms\\&quot;:[\\&quot;13\\&quot;],\\&quot;include_children\\&quot;:false},\\&quot;relation\\&quot;:\\&quot;AND\\&quot;},\\&quot;meta_query\\&quot;:[],\\&quot;posts_per_page\\&quot;:4,\\&quot;paged\\&quot;:1,\\&quot;apply_list_url_params\\&quot;:true,\\&quot;post_type\\&quot;:[\\&quot;post\\&quot;],\\&quot;no_found_rows\\&quot;:true,\\&quot;post_status\\&quot;:\\&quot;publish\\&quot;}&quot;}}'><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row us_custom_43c3e004 height_auto width_full color_secondary\"><div class=\"l-section-overlay\" style=\"background:var(--color-header-middle-bg)\"><\/div><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"w-tabs us_custom_057801f8 style_default switch_click accordion has_scrolling\" style=\"--sections-title-size:2rem\"><div class=\"w-tabs-sections titles-align_center icon_triangle cpos_left\"><div class=\"w-tabs-section no_indents has_text_color\" id=\"h236\" style=\"background:var(--color-alt-content-bg-alt);color:var(--color-alt-content-secondary);\"><button class=\"w-tabs-section-header\" aria-controls=\"content-h236\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Still dissatisfied?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content us_custom_eb849559\" id=\"content-h236\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"w-image us_custom_945d8c4f align_center\"><div class=\"w-image-h\"><img decoding=\"async\" src=\"https:\/\/spin.nl\/wp-content\/uploads\/2023\/12\/Stippelpijlbreder.svg\" class=\"attachment-full size-full\" alt=\"\" loading=\"lazy\" \/><\/div><\/div><div class=\"g-cols wpb_row us_custom_abcd59ea equal-column via_grid cols_3 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_middle type_default stacking_default\" style=\"--columns-gap:50px;\"><div class=\"wpb_column vc_column_container us_custom_7f61ab74 column\"><div class=\"vc_column-overlay\" style=\"background:var(--color-content-link)\"><\/div><div class=\"vc_column-inner\"><div class=\"wpb_text_column us_custom_1b84a947 title-center has_text_color\"><div class=\"wpb_wrapper\"><h2>Still dissatisfied?<\/h2>\n<\/div><\/div><div class=\"wpb_text_column us_custom_0d25a04c button-slide-up has_text_color\"><div class=\"wpb_wrapper\"><p>If you are not satisfied with our response, you may submit your complaint, within 1 month of our response, to the Executive Board of SPIN:<br \/>\nBy e-mail to: <a href=\"mailto:secretariaat@spin.nl\">secretariaat@spin.nl <\/a>Attn: Executive Board.<\/p>\n<p>Or<\/p>\n<p>In writing to:<br \/>\nSPIN Attn: Executive Board<br \/>\nReply Number 469<br \/>\n1180 VB Amstelveen (no stamp required)<\/p>\n<\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container us_custom_8eaee115 column\"><div class=\"vc_column-overlay\" style=\"background:var(--color-content-link)\"><\/div><div class=\"vc_column-inner\"><div class=\"wpb_text_column us_custom_1b84a947 title-center has_text_color\"><div class=\"wpb_wrapper\"><h2>Executive board decision<\/h2>\n<\/div><\/div><div class=\"wpb_text_column us_custom_0d25a04c button-slide-up has_text_color\"><div class=\"wpb_wrapper\"><p>The executive board of SPIN will review your complaint and decide on its resolution.<\/p>\n<p>You will receive a response within 5 weeks.<\/p>\n<\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container us_custom_5359320d column\"><div class=\"vc_column-overlay\" style=\"background:var(--color-content-link)\"><\/div><div class=\"vc_column-inner\"><div class=\"wpb_text_column us_custom_1b84a947 title-center has_text_color\"><div class=\"wpb_wrapper\"><h2>Dispute<\/h2>\n<\/div><\/div><div class=\"wpb_text_column us_custom_4565df8a button-slide-up has_text_color\"><div class=\"wpb_wrapper\"><p>If you are also not satisfied with the executive board&#8217;s response, you have several options.<\/p>\n<ol>\n<li>You can submit your complaint to the Pension Funds Disputes Authority. This can be done within a period of 1 year from the time your complaint has been partially or fully rejected or if you have not received a response within 10 weeks from the date of receipt. <\/li>\n<\/ol>\n<\/div><\/div><div class=\"w-separator size_custom\" style=\"height:3px\"><\/div><div class=\"w-popup us_custom_a8e05bdc button-slide-up w-btn-wrapper align_left\"><button class=\"w-popup-trigger type_btn w-btn us-btn-style_1\" aria-label=\"Contact details\" type=\"button\"><span class=\"w-btn-label\">Contact details<\/span><\/button><div class=\"w-popup-overlay\" style=\"background:rgba(0,0,0,0.85);\"><\/div><div class=\"w-popup-wrap layout_default button-slide-up\" role=\"dialog\" aria-modal=\"true\" aria-label=\"Popup\" style=\"--title-color:var(--color-content-heading);--title-bg-color:var(--color-content-bg-alt);--content-color:var(--color-content-text);--content-bg-color:var(--color-content-bg);--popup-width:600px;--popup-padding:5%;\"><div class=\"w-popup-box animation_scaleUp closerpos_inside without_title\"><div class=\"w-popup-box-h\"><button aria-label=\"Close\" class=\"w-popup-closer\" type=\"button\"><\/button><div class=\"w-popup-box-content\"><p><strong>Dispute Authority Pension Funds:<\/strong> <a href=\"https:\/\/geschilleninstantiepensioenfondsen.nl\" target=\"_blank\" rel=\"noopener\">disputesinstantiepensioenfondsen.nl<\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-separator size_custom\" style=\"height:3px\"><\/div><div class=\"wpb_text_column us_custom_7d70ef46 button-slide-up has_text_color\"><div class=\"wpb_wrapper\"><p>2. You can go to the district judge during or after the above option.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"<p>complaints regulation<\/p>\n","protected":false},"author":1,"featured_media":4357,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[36],"tags":[],"class_list":["post-4748","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-content"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Complaints - Stichting Pensioenfonds IBM Nederland%<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/spin.nl\/en\/content\/complaints\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Complaints - 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